Shipping & Delivery
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES
TheComfyDragon is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
TAX INFORMATION
Tax for ordered products (sales tax, value added tax [VAT], or goods and services tax [GST]) is included in the catalog price listed for your item.
For EU and UK purchases, we use a third-party partner that collects and remits the appropriate tax to the EU Commission for subsequent payment to the respective member countries.
For non-EU and UK countries, the requirements for collecting tax (VAT or GST) are country specific. Therefore, you the customer, may be required to pay the tax prior to the release of your product from border customs or the logistics carrier. If this occurs, please contact us at TheComfyDragon@gmail.com, provide a receipt for the tax paid, and we will refund you this amount.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time is 5-15 days.
- This doesn’t include our 2-3 day processing time.
- All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at TheComfyDragon@gmail.com and we will do our best to help you out.